Community Trust Credit Union is committed to protecting the privacy of our members. We want to protect the personal information that you have entrusted to us. To ensure that you can rely upon the quality of products and services we make available, Community Trust stands behind the following privacy pledge and policy.

We pledge that:
  • We will maintain and monitor security measures to protect your privacy and the integrity of all Community Trust financial data.
  • We will not sell your name, address, or other personal information.
  • We will collect and use information only to the business purpose of serving or anticipating your financial needs.
  • We will share credit history information with credit reporting agencies, as needed.
  • We will comply with all applicable privacy laws.
  • General website pages: As a general policy, Community Trust does not automatically collect personal information from users of its website. Community trust does collect and store: information on the domain a user employs to access its website, the Internet address of the website from which a user links to the website, and the date and time of the visit to the website. This information is used for statistical purposes to measure the number of visitors to our website and the route a user travels while within the website, and also to better serve users in improved design and site navigation.

    On-line Banking pages: To ensure your privacy and financial security, we require you to enter a password before you may log onto our On-line Banking service. On-line Banking pages are encrypted using Secure Sockets Layer (SSL) to help ensure your privacy. Personal identification (i.e. account number, password) is collected when a credit union member with active credit union account(s) has registered to enter the secure on-line banking area of the Community Trust website. This information enables us to regulate access of this information to those who request such access and those entitled to perform transactions on these account(s). To ensure navigation access from your computer to our host servers, we employ the use of Cookies. Cookies are small pieces of information a website stores on a visitorís web browser to remind the site about the user the next time he or she visits the site. Community Trust does not store confidential or sensitive information in cookies. Cookies can not be used to capture a userís e-mail address, obtain data from the userís hard drive or gain confidential or sensitive information about the user.

    FOR YOUR SECURITY: We recommend that you change your password periodically. To change you On-line Account Access password after you have logged in, select the user Options button and follow the steps provided. To change your ART password, call 775-1711 inside the 847 area code and 1-877-457-4788 outside the 847 area code, select option 8 and follow the steps provided.

    E-Mail Communication: Personal information transmitted to Community Trust may be used by credit union staff to respond to inquiries for service or for information to improve the service Community Trust provides. Since e-mail communication may not be secure against interception by unauthorized individuals, users should seek alternatives to e-mail when it is necessary to provide sensitive or personal information. Likewise, Community Trust will not use e-mail to transmit sensitive or personal information that can compromise or violate a userís privacy.

    Community Trust does not sell or provide any member information to any list service. We will disclose information to third parties about your account or the transaction you engage in: (a) where it is necessary for completing transactions, or (b) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or (c) in order to comply with government agency or court orders, subpoenas and other legal documents, or (d) if you give Community Trust your permission, or (e) to perform duties outside of normal credit union operations, such as the production and mailing of account statements or plastic card production. As part of our agreements, these service companies agree to keep all credit union data confidential.

    If you have any questions about our website privacy policy, please write us at: Community Trust Credit Union, 1313 Skokie Highway, Gurnee, IL 60031. You may also call us at 662-2050 within the 847 area code or 1-877-342-4788 outside of 847 area code or send an e-mail to webmail@ctcu.org.